Material Communications is Proud to offer the most extensive warranty protection ever offered. Our 360 Warranty Program encompasses: Malfunction Warranty Protection, Accidental Damage Protection, New Radio Protection, 30 Day Satisfaction Guaranteed, & Warranty Extension Packages. All together they compose our industry best, exclusive, 360 Warranty Program. All warranty periods begin at the time of purchase.
Malfunction Replacement Warranty
1.5 Year(18 months) warranty period covers malfunctioning equipment with no obvious signs of abuse or excessive use. Protects: Cabling, Speaker, Microphone, Adapter, & Power components from malfunction due to manufacturing or materials. Wearable parts(Acoustic tubes, ear inserts, etc) are non-returnable and not covered by the Material Communications warranty. Warranty may not be applicable to clearance or special order items.
Contact Material Comms at CustomerHelp@MaterialCommsUSA.com
to begin return/exchange process. Customer is responsible for shipping/returning item to Material Comms, Material Comms will cover the shipping charges when returning the item tot the customer. Customer is responsible for shipping/returning item to Material Comms, Material Comms will cover the shipping charges when returning the item tot the customer.
Accidental Damage Protection
6 month protection against ANY damage to the communication equipment, no questions asked. Examples of coverage: Drop damage, impact damage, water damage, fire damage, etc. Must be able to return 50% of the damaged piece to process exchange. Limit 1 accidental replacement per warranty period. Contact Material Comms at CustomerHelp@MaterialCommsUSA.com
to begin exchange process.
New Radio Protection
6 month coverage period, Material Comms will exchange your radio adapter/equipment if your agency changes radios or you change agencies and your new post assigns a different radio requiring a different connector. Protection limited to available connectors/radios, Contact Material Comms at CustomerHelp@MaterialCommsUSA.com
to begin exchange process.
30 Day Satisfaction Guaranteed
Receive a full refund on any items purchased directly from Material Communications. All items must be returned before receiving refund. Not applicable for special/custom orders. Contact Material Comms at CustomerHelp@MaterialCommsUSA.com
to begin return/refund process.
Check with local authorized retailers for their specific warranty/return policy.
Warranty Extension +Benefits
Warranty extension available at the time of purchase of select equipment.
Warranty periods extended to:
Malfunction Replacement Warranty - 3 Years
Satisfaction Guarantee - 45 Days
Accidental Damage Protection - 1 Year - 2 Replacements per protection period
New Radio Protection - 1 Year
- + Material Comms will provide a pre-paid shipping label for any returns during the warranty period.
- + Material Comms will ship your replacement item as soon as your exchange is requested.* Drastically reducing your down time without your communication equipment.
- + 25% off Replacement Part purchases via exclusive Discount Code
*Warranties are null & void if damaged item(s) are failed to be returned within warranty period.